A lot of people want to have a say in how pipelines are constructed and operated, and CEPA members listen. Throughout the project, pipeline operators engage with stakeholders to provide them with information and give them an opportunity to have their say. CEPA member companies are committed to a respectful two-way, constructive engagement process with Canadians who may be impacted by the project.
When pipeline operators want to put in a new pipeline or expand an existing one, they will always talk to a variety of stakeholders.
Depending on the project, CEPA member companies engage stakeholders in a few different ways:
This allows a wide variety of stakeholders to be heard, including:
Stakeholder engagement is a collaborative process to ensure all voices are heard. When a company applies for a pipeline project to be approved, the regulator can hold a public hearing to get views from Canadians affected by the project or who have information that may impact the decision. Operators also develop stakeholder programs that help inform the regulatory application and approval process.
Pipeline companies and stakeholders share information in a number of ways. For example, public meetings or one-on-one meetings are held with landowners and community leaders. Town hall meetings are also held to provide opportunities for community residents to ask questions directly to project engineers and environmental experts.
Stakeholders can provide input and have their issues or concerns addressed.
If the regulator approves the pipeline project, the operator will continue to work with stakeholders through the entire life-cycle of the pipeline – from design and construction to operations and retirement. This includes ongoing public awareness programs, such as first responder and landowner consultations. Providing communities with the information they need to monitor projects, and acquiring the consent of stakeholders ensures that pipeline companies earn their continued right to operate.